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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Selfcare Aesthetic Services — Terms & Conditions


1) Eligibility

1.1 All clients must be 18 years of age or older to receive any treatment at Selfcare Aesthetic Services. We may request photographic ID.

1.2 No clients under 18 will be treated, even with parental consent.

2) Children in clinic

2.1 No children under 18 are permitted in the clinic or waiting area. Please attend alone unless a carer is required.

3) Bookings and deposits

3.1 A deposit is required to secure all bookings. The deposit is a percentage of the treatment cost (as advised at the time of booking or consultation).

3.2 Deposits are redeemable against the cost of treatment when you attend your appointment and proceed with treatment as planned.

4) Cancellation, rearrangement and non-attendance

4.1 If you cancel with 72 hours’ notice or more, your deposit will be transferred to a future appointment.

4.2 If you cancel with less than 72 hours’ notice, the deposit will be retained.

4.3 If you cancel within 48 hours of your appointment, the booking cannot be rearranged and the deposit will be retained.

4.4 If you fail to attend your appointment, your deposit will be retained.

4.5 Deposits are not refundable except where we cancel your appointment (see clause 5) or where required by your statutory rights.

4.6 Deposit validity: Deposits must be used within 2 months of the original consultation/booking date. After this time, the deposit will be forfeited unless we agree otherwise in writing.

5) Clinic cancellations

5.1 If we need to cancel your appointment, you may choose either:

  • a transfer of your deposit to a new booking; or
  • a refund of your deposit.

6) Late arrival

6.1 If you arrive more than 15 minutes late, we may not be able to complete your treatment safely and your appointment may need to be rescheduled. This may be treated as a late cancellation in line with clause 4.

7) Consultations, suitability and cooling-off

7.1 All treatments and services are subject to eligibility following consultation.

7.2 Before treatment you must:

  • complete a medical history questionnaire provided by Selfcare Aesthetic Services; and 
  • attend a consultation (no obligation) to discuss your medical history, the proposed treatment, expected outcomes, risks/side effects, alternatives, aftercare, and costs.
  • 7.3 A contract for treatment is formed when: (a) we confirm we can provide the treatment following consultation and completion of all necessary consent forms, and (b) you confirm you wish to proceed.
  • 7.4 You will be offered a cooling-off period between consultation and treatment where clinically appropriate.

8) Right to refuse or defer treatment

8.1 The clinician reserves the right to refuse or defer treatment if it is not considered in your best interests, including for safety/suitability reasons, incomplete or inaccurate medical history, concerns regarding capacity/consent, or inappropriate behaviour.

8.2 If treatment is refused on clinical grounds, we will explain the reason and discuss options, including rescheduling where appropriate.

9) Clinic responsibilities

9.1 In providing treatment, Selfcare Aesthetic Services will:

  • provide suitable facilities for the provision of treatment by a practitioner; and 
  • provide you with information that can reasonably be expected to be necessary for you to understand the nature of the treatment offered and the risks and potential side effects normally associated with that treatment.

10) No guarantee of outcome

10.1 Aesthetic treatments are elective and results vary between individuals. We do not guarantee a specific outcome, longevity, or symmetry.

11) Refunds and remedies

11.1 We do not offer refunds because you have changed your mind, or because the result does not match a personal preference where the treatment has been provided as agreed.

11.2 If you have a concern about your treatment outcome, you must contact the clinic promptly so we can arrange an appropriate review.

11.3 Nothing in these terms limits your statutory rights under English consumer law.

12) Client responsibilities and medical information

12.1 Prior to treatment we require certain information from you for the purposes of consultation, booking administration and maintaining clinical records. This may include contact details such as full name, date of birth, address, telephone number(s) and email address.

12.2 You must provide accurate personal and medical information (including allergies, medications, and medical conditions) and inform the clinician of any changes prior to each visit.

12.3 You are responsible for reading and signing consent documentation, completing the medical questionnaire, and following aftercare instructions.

13) Pricing, quotes and treatment plan changes

13.1 Prices: Prices are correct at the time they are provided to you. We reserve the right to amend prices at any time (for example due to supplier price changes). Any price change will be confirmed with you before treatment proceeds.

13.2 Quotes/estimates: Any price provided in advance (including by message, phone, online booking, or during consultation) is an estimate unless stated otherwise. Final pricing is confirmed following face-to-face assessment and confirmation of the agreed treatment plan.

13.3 Treatment plan changes: Your treatment plan may change following clinical assessment on the day (for example, due to suitability, safety, anatomical assessment, or changes to your medical history). Where a change is recommended, we will explain the options and agree the plan with you before proceeding.

13.4 Additional product/time: If additional product is required (or you request additional areas) beyond what was originally discussed, this may incur an additional charge. We will confirm any additional costs with you and obtain your agreement before proceeding.

13.5 If you choose not to proceed: If, following assessment, you choose not to proceed with the agreed treatment on the day, this will be treated as a cancellation and the deposit will be handled in line with clause 4 (unless we agree otherwise).